Herald Yvve Perez Male
http://heraldyvvemale.jobs180.com
Personal Information
| Objective | To secure a long-term opportunity where I can apply my experience in administrative coordination, executive support, client communication, and technical operations to deliver reliable and high-quality results. I aim to contribute to organized and efficient business processes, support both backend systems and client-facing concerns, and continuously improve my skills while building strong professional relationships that help both the company and my career grow. |
Contact Information
| Mobile | 09663352083 |
| heraldyvvemale@gmail.com |
Work Experience
| 2024 Oct - 2026 Apr |
Alphoric Inc. (FAR-LLC)
Position: General, Technical, & Client Support Virtual Assistant ( Junior Associate (1-4 yrs experience) ) Specialization: Customer Service (Technical) Industry: Consulting (Business and Management) -Configured Google Workspace & Microsoft 365 accounts (users, domains, permissions) -Managed DNS authentication (SPF, DKIM, DMARC) via Cloudflare for secure email delivery -Set up and maintained cold email systems using Instantly and Smartlead -Managed browser profiles and environments using GoLogin for system stability -Handled onboarding: domain setup, account provisioning, system verification -Provided real-time client support via Slack for technical issues and troubleshooting -Resolved OAuth, email syncing, and integration issues using internal tools -Reconnected and restored accounts through system troubleshooting workflows -Collaborated with teams to resolve issues within SLA timelines -Maintained documentation of workflows, configurations, and client setups |
| 2022 Aug - 2025 Feb |
Lyceum of the Philippines University Laguna
Position: Internship Supervisor ( Supervisor / Senior Associate (5 yrs and up experience) ) Specialization: Education / Academe Industry: Education -Supervised internship deployment, coordinated with industry partners for placements -Managed alumni relations, engagement, employability tracking and reporting -Organized career talks, job fairs, partnership events; handled logistics and documentation -Coordinated with deans, chairs, partners for internships and collaborations -Prepared reports, MOAs, correspondence, and maintained records -Conducted initial interviews, screenings, and candidate evaluation -Managed schedules, follow-ups, and multi-stakeholder coordination -Oversaw scholarship processing and compliance documentation -Supported curriculum discussions and impact assessments -Created Canva graphics and basic CapCut video edits for announcements |
| 2018 Jun - 2022 Feb |
Cebuana Lhuillier
Position: Vault Custodian ( Junior Associate (1-4 yrs experience) ) Specialization: Customer Service Industry: Others -Managed daily branch operations including cash handling and customer transactions -Served as vault custodian responsible for safeguarding branch funds and high-value jewelry assets -Conducted gold appraisal for pawned items and assessed value based on company standards -Performed weekly vault audits by reconciling jewelry inventory and cash balances to ensure accuracy -Monitored cash flow and prepared daily and weekly financial reports -Ensured strict compliance with company security, financial control, and risk management procedures -Assisted clients with remittances, bills payment, loans, and other financial services -Supported and trained new branch personnel when needed |
| 2017 Apr - 2017 Dec |
MGMB Builders
Position: Payroll Clerk ( Fresh Grad / Entry Level ) Specialization: Finance - General/Cost Accounting Industry: Construction / Building / Engineering -Processed employee payroll and ensured accurate computation of wages and deductions -Maintained payroll records and employee files -Coordinated with HR and accounting regarding attendance and salary adjustments -Assisted in preparing payroll reports and summaries -Ensured confidentiality of employee compensation information |
| 2016 Nov - 2016 Dec |
IQOR Philippines
Position: Customer Service Representative Intern ( Trainee ) Specialization: Customer Service Industry: Outsourcing (Call Center / BPO) -Handled inbound customer inquiries and provided accurate information regarding products and services -Assisted customers with billing concerns, account verification, and basic technical issues -Maintained professionalism while managing high-volume calls -Documented customer interactions and resolutions in the system -Escalated complex concerns to appropriate departments when necessary |
Work Options
| Willing to work night shifts? | Yes |
| Willing to relocate? | Yes |
| Willing to work overseas? | Yes |
| Looking for OJT Position? | No |
Educational Attainment
| 2017 May |
Lyceum of the Philippines University-Laguna (LPU)
Business Studies/Administration/Management Bachelor's/College Degree |
Certifications
| Date | Certificate |
|---|---|
| 2017 | Completed On the Job Training(OJT) in Enchanted Kingdom |
| 2017 | Specialization in Management Program |
| 2016 | Completing the Walmart eCommerce Customer Service Training |
| 2016 | Completed the On the Job Training(OJT) in iQor Philippines |
| 2013 | Completed the course Accountancy 101 |
Seminars Attended
| Date Attended | Seminar |
|---|---|
| 2019 | REGIONAL GOLD APPRAISING WORKSHOP |
| 2016 | COOPERATIVE SEMINAR |
| 2014 | ENTREPRENUERSHIP EDUCATORS ASSOCIATION OF THE PHILIPPINES, INC. |
| 2013 | SMALL AND MEDIUM ENTERPRIZES |
Achievements
Most Promising New Comer, Lyceum of the Philippines Laguna(Lyceum Pirates Dance Troupe) Yr 2013
Rookie of the Year, Lyceum of the Philippines Laguna(Lyceum Pirates Dance Troupe) Yr 2014
Best Male Dancer, Lyceum of the Philippines Laguna(Cultural Affairs Artists) Yr 2015
Finished Specialization in Management Program(SMP), Lyceum of the Philippines Laguna Yr 2016
Skills
Administrative & Operations Support
Customer Service & Client Coordination
Data Entry & Records Management
Microsoft Office (Word, Excel, Powerpoint)
Clear Written & Verbal Communication (English)
Time Management & Multitasking
Attention to Detail & Accuracy
Adaptability & Fast Learner
Languages
| Language | Written Proficiency | Spoken Proficiency |
|---|---|---|
| Filipino |
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| English |
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References
Wilzon Vitug
Supervisor
Lyceum of the Philippines University - Laguna
John Matthew Bernabe
Friend
Dominant IT
Portfolio
